Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will not supply return labels for erroneous purchases and a 15% restocking fee will be applied to cover shipping and handling costs. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@mfrexpress.com and all return are shipped to10963 N Highway 59, Gravette, Arkansas 72736. If your return is accepted, we’ll send you a return shipping label only if product was damaged, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@mfrexpress.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

ME Quality Guarantee: Your 30-Day Satisfaction Assurance

At Manufacturer Express Inc, we take immense pride in delivering products of the highest quality to our valued customers. We understand that your satisfaction is paramount, which is why we offer a comprehensive Quality Guarantee. With our 30-day satisfaction assurance, we ensure that you can shop with confidence, knowing that your purchase is protected.

Our Commitment to Quality: At the core of our company values is a commitment to providing products that meet or exceed your expectations. We adhere to stringent quality control measures throughout the manufacturing process to ensure that each item leaving our facility is of the highest standard. However, if you encounter any issues with your purchase, we are here to resolve them promptly and effectively.

30-Day Satisfaction Guarantee: We stand behind the quality of our products, which is why we offer a 30-day satisfaction guarantee. If, within 30 days of your purchase, you find that the product is defective or does not perform as intended, we will gladly replace it for you. Simply reach out to our dedicated customer service team, and they will guide you through the hassle-free replacement process.

Efficient Replacement Process: Our aim is to make the replacement process as seamless and convenient as possible for you. Once you notify us of the issue, our team will swiftly assess the situation and determine the best course of action. If it is confirmed that the product has failed in its primary functions, we will ship you a replacement promptly. Our goal is to ensure that you can continue enjoying the benefits of our products without delay.

Protecting Your Purchase: With our Quality Guarantee, your purchase is safeguarded against any unforeseen issues or defects. We take great care to provide products that exhibit high performance and reliability. In the unlikely event that you encounter any problems, our guarantee ensures that you will receive a replacement promptly, enabling you to experience the full benefits of our high-quality items.

In conclusion, we at Manufacturer Express Inc, we are dedicated to delivering products that exceed your expectations in terms of quality and performance. Our 30-day satisfaction guarantee provides you with peace of mind, knowing that we stand behind our products. Should you encounter any issues, we are committed to resolving them swiftly and ensuring your satisfaction. Shop with confidence, knowing that your purchase is protected by our unwavering commitment to high-quality standards.